Q: How will products be shipped?

A: Products will be shipped via UPS Ground or FedEx Ground.

Q: Is Next Day delivery available?

A: Yes, Next Day delivery is available if the order is placed by 8:00 a.m. Pacific Time. Call customer service at 866.673.5333 for more details.

Q: What are the shipping charges for Next Day delivery?

A: The shipping charges will vary depending on what type of golf travel bag you are interested in purchasing. Call customer service at 866.673.5333 for a detailed quote.

Q: How long will it take for my order to ship?

A: On each product page, there is a drop-down menu for the time in transit for that product to ship the ship to address. 

Q: Is it possible to guarantee a delivery date for shipping?

A: Yes, we can guarantee a delivery date for shipping. Contact customer service and notify them of the specific date you would need it by before placing the order. 

Q: How do I get the tracking number for an order that I placed with SecureGolfTravel.com?

A: After you place the order, you can retrieve the tracking number by entering your Order Number in the Order Tracking page. You can then copy and paste the tracking number into UPS or FedEx. Allow 1 to 2 days for the tracking number to get entered for your order.

Q: Do you offer a warranty?

A: Yes, SecureGolfTravel.com offers a Lifetime Warranty on all of our products. We will replace your product at no charge to you and if we no longer carry the product or it has been discontinued, will we replace it with a comparable item. 

Q: What type of refund do you offer?

A: SecureGolfTravel.com offers a 30-day refund from the date of delivery. The product must still be in excellent condition and shipped with original packaging. In addition, there will be a 15% restocking fee.

Q: What are the shipping charges?

A: Shipping is free if the order is over $200.00, otherwise shipping fees will be $9.95.

Q: Is my credit card information safe and secure when ordering at SecureGolfTravel.com?

A: Yes, we have a completely secure Authorize.net merchant account system that automatically and securely checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information. Click here to learn more about our security practices. 

Q: How long will it take for me to receive my golf travel bag?

A: Once you purchase your product, you will receive your order in 3-5 days, unless you specified to have custom embroidery done on your golf travel bag. 

Q: If I have specified to have custom embroidery done, what is the estimated time it will take to receive my product?

A: It will take approximately 2 weeks to receive your product.

Q: Do I have to pay sales tax on my purchase?

A: No, unless you are purchasing within the state of California. 

Q: What is your privacy policy?

A:Click here to view our privacy policy.

Q: How do I contact customer service?

A: Click here to see all available methods of contacting customer service.

Q: If I send an email to customer service, how long will it take to get a reply?

A: We will reply to any inquiries or questions within 1 business day.

Q: How will I know if my golf bag will fit in the case I am interested in purchasing?

A: If you have any questions about which golf travel bag is right for you, please click here to contact customer service. We are ready and willing to help find the right golf travel bag for you.

Q: If a golf travel bag will accommodate a 10.5" golf bag, how do I measure to make sure my golf bag will fit?

A: You would measure the base of your golf bag from the front to the back. If it is 10.5" or under in diameter, the golf travel bag will work.

Q: I ordered a TSA lock, Stiff Arm or iron covers and have not received them?

A: These products ship separately from the golf travel bags and will be received according to the time in transit on that product page.