Q: What are the shipping charges?
A: Shipping is free if the order is over $200.00, otherwise all orders will be charged a flat shipping rate of $9.95 for entire order.
Q: How do I get the tracking number for my order?
A: After you place the order, you can retrieve the tracking number by entering your order number in the Order Tracking page. Allow 1 to 2 days for the tracking number to get entered for your order.
Q: If a golf travel bag will accommodate a 10.5" golf bag, how do I measure to make sure my golf bag will fit?
A: You would measure the base of your golf bag from the front to the back. If it is 10.5" or under in diameter, the golf travel bag will work.
Q: What type of refund do you offer?
A: SecureGolfTravel.com offers a 30-day refund from the date of delivery. The product must still be in excellent condition and shipped with original packaging. You would receive a refund for the full cost of the product minus $9.95 for shipping which was charged in your original payment. If you qualified for free shipping, you would receive a full refund. You would also be responsible for the cost of shipping the product back to us.
Q: How will I know if my golf bag will fit in the case I am interested in purchasing?
A: If you have any questions about which golf travel bag is right for you, please contact customer service. We are ready and willing to help find the proper golf travel bag for you. You can also check out our dimensions page which specifies exact dimensions for each golf travel bag that we carry.
Q: How will products be shipped?
A: Products will be shipped via UPS or FedEx.
Q: Is Next Day delivery available?
A: Yes, Next Day delivery is available if the order is placed by 8:00 a.m. Pacific Time. Call at 866-673-5333 for more details.
Q: What are the shipping charges for Next Day delivery?
A: Call us at 866-673-5333 for a detailed quote.
Q: How long will it take for my order to ship?
A: Orders will ship either the same or the following business day.
Q: Is it possible to guarantee a delivery date for shipping?
A: Yes, we can guarantee a delivery date for shipping. Contact customer service and notify them of the specific date you would need it by before placing the order.
Q: Do you offer a warranty?
A: Yes, SecureGolfTravel.com offers a Lifetime Warranty on all of our products. We will replace your product at no charge to you and if we no longer carry the product or it has been discontinued, will we replace it with a comparable item.
Q: Is my credit card information safe and secure when ordering at SecureGolfTravel.com?
A: Yes, we have a completely secure Paypal Website Payments Pro merchant account system that automatically and securely checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information. Click here to learn more about our security practices.
Q: Do I have to pay sales tax on my purchase?
A: No, unless you are purchasing within the state of California.
Q: How do I contact customer service?
A: Contact us at 866-673-5333 or you can email us at firstname.lastname@example.org.
Q: If I send an email to customer service, how long will it take to get a reply?
A: We will reply to any inquiries or questions within 1 business day.
Q: I ordered a TSA lock and have not received it?
A: The TSA lock ships separately from the golf travel bag and will be received according to the time in transit on the TSA lock product page.